Privacy Policy

Protecting your privacy is important to Dorel. The purpose of this Policy is to explain how we collect, use and disclose the personal information you may provide to us while using this website and is meant to comply with the Canadian federal and provincial privacy laws. This Policy does not apply to information about Dorel’s employees or its suppliers.

1. Acceptance

Dorel provides this website subject to your compliance with the Terms and Conditions of use as well as this Policy. By accessing and using this website, you agree to be bound by the terms and conditions contained in these documents. If you do not agree to be bound by these terms and conditions, please do not access or use the features of this website.

2. Modifications to the Policy

We reserve the right to change this Policy at any time. We will do so by posting a revised Policy on this website. Please review this Policy periodically. Your continued use of this website following the posting of changes to this Policy will mean that you accept those changes. We recommend that you print a copy of this Policy for your records.

3. Collection of your Personal Information

Dorel only collects information you have agreed to provide us with. We do not sell, rent or share your information in any other manner than as set out below

Dorel only collects personal information about you that is necessary for the purposes of establishing, managing and maintaining our relationship with you. For example, personal information may be collected when you register, subscribe to receive our newsletter or alerts (news release, quarterly and annual report notices, corporate initiatives, notices of meetings and calls), submit questions, comments or suggestions, and may include, but is not restricted to, identification information such as your first and last name, gender, your date of birth, your home address, your telephone number and your email address.

Generally, we will obtain your personal information directly from you. However, we may also collect personal information about you from outside sources with your consent, without your consent if the law so authorizes.

4. Use of your Personal Information

Dorel may use your personal information for the following purposes:

    • to identify you as a user of our website and as a client of our stores, if applicable;
    • to establish and maintain our business relationship with you;
    • to provide you with ongoing service;
    • to improve our products and service offerings, including the use of this website;
    • to communicate with you when you submit questions, comments or suggestions;
    • to provide you with information about our business, products and services that may be of interest to you;
    • to prevent errors and fraud; and
    • to comply with our legal obligations.

    Dorel may also use your personal information to compile statistics. However, these statistics will not allow you to be identified.

    Your personal information shall not be used for purposes other than those described above except with your consent or as required or authorized by law.

    5. Communication of your Personal Information

    Dorel recognizes that, except in the cases and under the conditions described hereinafter, the communication of your personal information requires your consent when your personal information is communicated to a third person.

    Access within Dorel does not require your consent, but is strictly limited to the persons for whom such information is necessary for the performance of their functions and duties.

    Dorel may also share your personal information, without your consent, with agents, mandataries, consultants, data processors, service providers and other parties who require such information in connection with Dorel’s activities or to assist Dorel with administering our business relationship (assisting with promotions, providing technical assistance for the website, etc.).

    Dorel may also, without your consent, communicate your personal information contained in a file it holds on you as authorized or required by law.

    In each situation where Dorel may disclose your personal information, it will endeavor to not disclose more personal information than is required under the circumstances.

    Please note that in the event that the third party to whom Dorel discloses personal information about you is located in a foreign jurisdiction, local laws may otherwise allow your personal information to be accessed by third parties without your consent.

    6. Security Measures

    Dorel uses reasonable security measures based on the sensitivity of the information we collect and use. These measures are aimed at protecting your personal information against loss and theft, as well as any unauthorized consultation, disclosure, reproduction, use or modification.

    We also take reasonable measures to ensure that the personal information we have collected is accurate and comprehensive. However, you are responsible for notifying us of any change to your personal information for as long as you use our Website

    7. Questions and Requests

    All questions or concerns regarding this Policy or about the collection, use and disclosure of your personal information, including requests for access or rectification, should be made in writing to:

    Dorel Industries inc.
    300-1255 Greene av.
    Westmount, Quebec H3Z 2A4

    You have the right to consult and obtain communication of your personal information which is contained in a file held by Dorel. You can also request that information which is inaccurate, incomplete or equivocal be rectified, and that information not justified by the purpose of the file be deleted.

    Dorel will respond to every request for access and rectification within 30 days of receiving the written request. In the event that Dorel cannot provide access to or rectify your personal information, it will inform you of the reasons why and will provide you with any recourse available.